Privacy Policy
Last updated: August 2026
Prime Labels International (“we”, “us”, “our”) operates primelabelsintl.com. This policy explains what information we collect when you use our website, request a quote, upload artwork or contact us — and how we use and protect it.
1. Information we collect
- ✦Quote & contact details: name, WhatsApp/phone number, email address, company name, country, and the order details you share (products, quantities, notes).
- ✦Artwork files: logos and design files you upload with a quote request, used solely to prepare your proof and production.
- ✦Reviews: the name, company, country, rating and text you choose to submit.
- ✦Usage data: anonymised page views and interactions collected via our own analytics, and advertising events via Meta (Facebook) Pixel — see section 4.
2. How we use your information
- ✦To respond to your enquiry and send you a tailored quotation.
- ✦To prepare digital proofs and produce your order.
- ✦To communicate with you about your order via WhatsApp, email or phone.
- ✦To improve our website and understand which pages are useful.
- ✦To measure the effectiveness of our advertising.
We do not sell your personal information to anyone.
3. WhatsApp communication
Many of our buttons open WhatsApp with a pre-filled message. When you contact us on WhatsApp, your use of WhatsApp is governed by WhatsApp's own terms and privacy policy. We use your WhatsApp number only to discuss your enquiry and orders.
4. Cookies & tracking
We use the Meta (Facebook) Pixel to measure advertising performance. It may set cookies and receive standard event data (such as page views) from your browser. You can control advertising cookies through your browser settings and through Meta's ad preferences. Our own analytics are first-party and used for aggregate statistics only.
5. Where your data lives
Our website and databases are hosted on secure cloud infrastructure (Vercel and Neon). Uploaded artwork is stored in access-controlled cloud storage. Reasonable technical measures — HTTPS everywhere, access controls and server-side validation — protect your information.
6. How long we keep data
Quote requests, messages and order details are kept while they are commercially relevant so we can support reorders and warranty queries. You may ask us to delete your information at any time (section 8).
7. Sharing
We share information only with service providers needed to run our business — hosting, cloud storage, email delivery and shipping carriers (e.g. DHL, FedEx, Aramex) who receive the delivery details required to deliver your order. Each provider processes data under its own privacy commitments.
8. Your rights
Depending on your location (including the UK/EU under GDPR), you may have the right to access, correct, export or delete your personal information, and to object to certain processing. To exercise any right, contact us at primelabelsintl@gmail.com or on WhatsApp — we respond within a reasonable time.
9. Children
Our services are for businesses and adults. We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the latest version. Significant changes will be visible on this page.
Contact
Prime Labels International · primelabelsintl@gmail.com · WhatsApp via the buttons across this website · Contact page